DUTIES

• Ensure timely resolution and response to customers
• Follow up on the outstanding bookings & handle query resolution
• Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures
• Ensure shipping documents are delivered on time
• Ensure integrity of data entered into the system
• Follow-up with the Operations team and other related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers
• Build strong relationship with customer, airlines and other concern parties.
• Assist manager to develop and maintain relationships with new and existing customers via meetings, telephone calls and emails.
• Assist manager to conduct market research to get obtain new customers.
• Maintain accurate/updated customer profiles, pipeline, sales leads & sales activities (e.g. sales visit plans, sales visit report, and quotation).
• Responsible for manage cost calculations, and providing customers with best competitive quotations.
• Coordinate with operation team to accomplish the work required to close sales with quality delivered.
• Identify and resolve client concerns.
• Follow up on new sales leads and referrals from agents and existing contacts.
• To comply with any other new assignment and duties assigned by management.

QUALIFICATIONS

• Bachelor degree in Business Administration or any discipline
• Experience in the freight forwarding sector with Customer facing experience is preferable
• Comprehensive English communication (Mandarin Language Proficiency is an advantage)
• Good computer literate especially Microsoft Excel and Microsoft Outlook
• Passion to drive closures & high-level customer service orientation
• Dynamic, rigorous, open minded, highly committed
• Good team player and Interpersonal skill
• Well organized when working under pressure

BENEFITS

• Competitive Salary
• Get Training Courses
• NSSF’s Health & Accident Insurance and Pension fund
• Annual Salary Increment
• Leave applies to Cambodia labor law
• Public holiday (follow Cambodia public holiday)
• Annual Trip and party

How to Apply

Interested candidate can apply via E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information please contact: +855 10 338 668