Front Desk Officer
With Y Chhe Group
DUTIES
- Manage daily front office operations, ensuring customer service satisfaction.
- Ensure that reservation hotline is attended to at all times to meet daily business needs.
- Respond to reservation request from residents, agency agents, and referral networks made through various communication platforms.
- Responsible for creating, updating and maintaining reservation records promptly in accordance with guests’ booking confirmation.
- Processing check ins and outs.
- Confirming bookings, assigning rooms, issuing and activation room key / card.
- Handling car park management.
- Track room availability and help develop forecast for room revenue and occupancy.
- Work closely with Building Manager in preparing the pre-registration activities and process advance reservation deposits.
- Coordinate with Housekeeping to inspect and track readiness of rooms for check in.
- Coordinate with Technicians to inspect any MEP issues raise up by the residents or management.
- Communicating house rules to residents.
- Processing payments, and submitting daily cash float reports to management.
- Process daily reports on the number of arrivals. departures, identify any special request and reporting of incidents to Building Manager.
- Issue notices to residents who is late in monthly rental payments.
QUALIFICATIONS
- Preferably 2-3 years of work experienced as Front Desk at 4* /5* hotel.
- Proficient in hotel booking system and MS Office.
- Able to work independently and in a team.
- Good written and oral communication skills.
- Pleasant personality and appearance.
- Keen learner and able to multi task.
- Able to work flexible hours.
- Experience in Hotels / Serviced Apartments will be an added advantage.
How to Apply
Interested Candidates may send their CV(s) and cover letter. to us by using the information detail.
JOB SUMMARY
- Closing Date: October 08, 2023
- Vacancy: 1 Position
- Location: Phnom Penh
- Job Nature: Full Time
- Salary: Negotiate
Contact Detail
Company Name
Y Chhe Group
Address
Floor 15th T.K Central Tower, St 289, Phum 13, Sangkat Boeung Kak1, Khan Toul Kork, Phnom Penh, Cambodia
Phone
016 22 58 83
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