DUTIES

• Managing and supporting a team of help desk technicians
• Monitoring team performance and developing feedback reports for management.
• Communication with clients and providing in-person and phone support, if required.
• Making recommendations to improve operational efficiency.
• Ensuring help desk technical are abiding by ticketing expectations and tracking the resolution of problem.
• Logging all service requests and updating tickets as needed.
• Managing escalations and resolving technical issues.
• Monitor network connectivity and system monitoring.
• Install and configure computer hardware operating system, application and network.
• Maintain inventory IT assets.
• Perform software review for endpoint frequently.
• Resolve problem and support user as per service tickets within SLA
• Troubleshooting system and network problems, diagnosing and solving hardware or issue
  problems.
• Other tasks as per assigned by manager.

QUALIFICATIONS

• Bachelor’s Degree in computer science or an equivalent qualification.
• At least 4 years’ experience working as helpdesk support.
• Experience in WAN, LAN and Domain System controller.
• Good Communication, problem solving and analytic skill
• Ability to organize and work under pressures. Excellent interpersonal skill.
• Be able to handle and solve technical issue as well as giving advise
• Highly responsible person, Hardworking and proactive

How to Apply

Interested Candidates may send their CV(s) and cover letter. to us by using the information detail.