JOB DESCRIPTION

Foreign Trade Bank of Cambodia (FTB) is Cambodia's first and foremost bank. It has been providing customers with safe and reliable banking services for over 37 years. With our head office in Phnom Penh, we currently operate eleven branches and office in Phnom Penh, Sihanoukville, Siem Reap, Battambang and Kampong Cham province and plan to continue expanding our distribution network. In order to cope with the growth, we are looking for highly motivated and qualified candidates to join with our “Employer of Choice bank”:

DUTIES

• Ensure a high level of internal and external customer service.
• Investigate (and correct) customer issues and complaints relating to service quality.
• Supervise branch staff engaged in customer service to ensure reliable, high quality of customer service can be achieved, as well as reduce waiting and serving times
• Formulate, document and maintain service quality standards at all times.
• Conduct service quality inspection at branches on quarterly basis and produce report for management.
• Conduct Root Cause Analysis to identity triggers for a customer dissatisfaction and rollout/ implement trainings in co-ordination with the training team.
• Introduce, implement and monitor processes to manage change, encourage team spirit and communication between departments and across all FTB branch network
• Other ad-hoc tasks as requested by line manager.

QUALIFICATIONS

• Bachelor degree in business administration, banking or other related fields.
• At least 3-year experience related to customer service with Bank/MFI is preferable
• Ability to work effectively in a team and/or time-pressured environment.
• Organizational, time management, and strong communication skills (written and verbal)
• Computer literacy; in particular, Microsoft Word, Excel and Power Point.

How to Apply

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to: This email address is being protected from spambots. You need JavaScript enabled to view it. or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd(169), Sangkat Veal Vong, Khan 7Makara Phnom Penh. Only short-listed candidates will be contacted for interview.

More information, please kindly contact phone number: 081 666 597/081 666 535