DUTIES

• To ensure customer’s/member’s queries/complaints via Live Chat, social media, and other company communication tools in specific language market.
• To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
• Expediting correction or adjustment; following up to ensure resolution.
• To liaise and coordinate with different internal departments on resolving customer’s cases & complaints in a logical and professional manner.
• To build sustainable relationships of trust through open and interactive communication.
• To promotes product and provide quality services to achieve market dominance.
  Any other duties assigned by immediate superior.

QUALIFICATIONS

• Applicant able to work in Sihanoukville, Cambodia.
• Must have basic knowledge in using Microsoft Office and Windows Operating System.
• Applicant must possess at least a Diploma in any major.
• Strong verbal and written communication skills in English and Khmer communication skills.
• Pleasant personality and service oriented.
• Good communication, interpersonal skills and problem solving.
• Ability to work under pressure, independent.
• Ability to work 10 hours a day on shifting schedule with 5 days per week.

How to Apply

Ms. You Sreypouv
Tel: +85587438181
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Victory Paradise Resort Victory Hill, Sangkat 3, Sihanoukville 18000, Cambodia