DUTIES

• Greets and escorts guests upon arrival and during check-out process
• Assists all arriving and departing guests.
• Ensure a smooth flow of traffic in front of the hotel.
• Unload and load luggage from vehicles when required. Check taxis and guest vehicles for any luggage left behind.
• Welcomes guests and assists with baggage to the front desk
• Escorts guests to their room; places baggage in the room
• Inspects guest room for order and adequate supplies and describes amenities to guest
• Leaves guest with a room key and welcome card
• Assists guests with their luggage throughout their stay
• Stores luggage and issues claim checks as requested
• Facilitate prompt customer check-out by assisting with guest luggage from the room when requested.
• Arranges taxis for guests when required.
• Always have an umbrella accessible to assist guests to and from the entrance and their vehicle when required.
• Promotes the hotel by inviting guests to come again and assists guests throughout their stay
• Provide courteous and prompt service to guest requests and inquiries.
• Keep up to date with any changes to facilities within the hotel
• Provide guests with a vast knowledge of city attractions and activities.
• Promotes the hotel and area services and attractions
• Responds to customer inquiries for information
• Arranges for local ground transportation
• Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms
• Collects and returns outgoing laundry and dry cleaning
• Pages customers in the lobby or other areas of the hotel as needed
• Maintains the upkeep and appearance of the hotel lobby and entrance, performing light cleaning as required.
• Maintains newspaper stands.
• Replaces promotional items as needed.
• Perform other duties as required by Chief Concierge, Front Office Manager, or any other duty managers.
• Contributes to the overall security of the hotel by reporting unusual occurrences to security:
• Reports entrance of unauthorized, undesirable, or suspicious people to Manager on Duty.
• Notifies security of potential security problems with customers.
• Turns lost articles into ‘Lost Property.
• Exhibits knowledge of all hotel emergency procedures.
• Keeps entrance clear of cars.
• Reports burnt-out lights and dysfunctional elevators to Engineering.
• Ensure hotel vehicles are well maintained

QUALIFICATIONS

• One-year Bellman experience
• High school diploma
• Excellent communication skills
• Able to collaborate effectively with other hotel employees and managers
• Ability to work a flexible schedule

How to Apply

Interest candidate can apply via E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: 010926706/ 0973306869